The Zuid-Limburg Bereikbaar Programme Office (Programmabureau Zuid-Limburg Bereikbaar) helps people travel smarter. Together with our many partners, we are working to reduce the number of traffic jams in order to foster a healthy living and working climate in Limburg. The Zuid-Limburg Bereikbaar Programme Office forms part of the Municipality of Maastricht.
What is personal data?
Personal data refers to all data concerning an identified or identifiable natural person. The Programme Office can process the following personal data (non-exhaustive list):
- Name and address details, title, or position;
- Contact details, such as your e-mail address, postal address, or phone number;
- Data about your visit to our website;
- Data about the device you use to visit our website, including an IP address (fully or partly anonymized);
- Anonymized statistical data on the use of our newsletters if you have subscribed to them;
- Data on travel behaviour if you participate in ‘nudge’ projects;
- Vehicle registration number if you are registered as part of an ANPR measurement;
- Interests related to general and sustainable mobility;
- All other personal data relating to you that you disclose to the Zuid-Limburg Bereikbaar Programme Office or that the Zuid-Limburg Bereikbaar Programme Office obtains in connection with the aforementioned purposes and on the basis of the principles set out below.
Purposes of the processing
The Programme Office processes personal data for the following purposes:
- Communication and sending information, including newsletters;
- To supply products and services;
- To develop and implement an initiative or project relating to accessibility and mobility;
- To ensure structurally different travel and working behaviour in different groups of travellers, including through ‘nudge’ projects;
- To evaluate and monitor Zuid-Limburg Bereikbaar’s objectives;
- As part of your participation in an offer or campaign, survey, or contest;
- To produce an anonymized statistics overview or other overview for internal business statistics and the Zuid-Limburg Bereikbaar Programme Office’s operational management.
Bases for processing your personal data
The Programme Office processes your personal data according to one or more of the following legal bases:
- The performance of an agreement;
- Your consent;
- Compliance with a legal obligation;
- A legitimate interest.
In the majority of cases, the Zuid-Limburg Bereikbaar Programme Office processes your personal data according to the first and second aforementioned bases. The Zuid-Limburg Bereikbaar Programme Office will not be able to perform its activities or services without processing the aforementioned personal data.
We may also process your personal data because it has a legitimate interest in doing so. This is the case, for example, when we use personal data, which we receive from you when you participate in or purchase a product or service, for direct marketing. This could be an e-mail that you receive from us with content that we think is relevant to you. You can object to this at any time by contacting us.
If you have given your consent for the Zuid-Limburg Bereikbaar Programme Office to process your personal data for certain purposes, you can withdraw or change this consent at any time in the same way as you provided it. If, for example, you no longer wish to receive the newsletter, you can withdraw your previous consent at any time by clicking on the unsubscribe link included in every e-mail.
Are we building a profile on you?
If you subscribe to our newsletter*, we may ask you to tell us about your interests, so that we can build a profile on you. The purpose of this is to get to know you better and send content that is better tailored to you personally. Telling us about your interests helps us to do this and allows us to provide you with the most relevant information possible. Whether or not you tell us your interests is entirely voluntary – you are at no time obliged to do so. Not telling us your interests does not have any negative consequences for you. You will continue to receive our regular newsletter, but it will not be tailored to your interests. Should you wish to tell us your interests at a later date, you can do so via the link in the newsletter. If you have chosen to share your interests with us, you can change or delete these interests at any time via a link in the newsletter.
*Zuid-Limburg Bereikbaar’s newsletters are only available in Dutch.
How is your personal data kept secure?
The Zuid-Limburg Bereikbaar Programme Office has taken appropriate technical and organizational measures to protect your personal data against any unauthorized or unlawful processing, loss, destruction, damage, amendment, or publication. If you have any questions about the security of your personal data, or if there are indications of misuse, please contact us.
Sharing personal data
The Programme Office processes your personal data with the help of external service providers, if necessary. If this occurs, the Zuid-Limburg Bereikbaar Programme Office will enter into an agreement with the external service provider under which, contractually, the Zuid-Limburg Bereikbaar Programme Office receives the guarantee that your personal data will be handled and secured with due care.
Under no circumstances will your personal data be sold or disclosed to third parties without a legal basis. The Zuid-Limburg Bereikbaar Programme Office may in certain cases be required by law to disclose personal data. Should this occur, the Zuid-Limburg Bereikbaar Programme Office will, of course, comply with this legal obligation and with the requirements arising from the GDPR and other applicable legislation and regulations.
Retaining and erasing personal data
The Zuid-Limburg Bereikbaar Programme Office will erase your personal data if the data is no longer required for our services. If you request that your personal data be erased, the Zuid-Limburg Bereikbaar Programme Office will, in principle, destroy your data. If the destruction of your personal data has consequences for Zuid-Limburg Bereikbaar Programme Office’s service provision, we will inform you of this prior to destroying your data.
Rights under the GDPR
If the Zuid-Limburg Bereikbaar Programme Office is to be designated as the data controller for the processing of your personal data, you can send a request to the Zuid-Limburg Bereikbaar Programme Office to view, rectify, erase, or exercise your right to the portability of the personal data that is being processed. You may also withdraw your consent to the processing of your personal data at any time or submit a request to restrict the processing or object to the processing of your personal data. You can also submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you do not agree with the processing of your personal data by the Programme Office.
The Zuid-Limburg Bereikbaar Programme Office does its utmost to keep this website up to date and correct. Should you nevertheless notice inaccurate information on the website or have suggestions for improvements to the website, please let us know by e-mailing firstname.lastname@example.org. We appreciate all feedback.
Although the Zuid-Limburg Bereikbaar Programme Office makes every effort to keep the content of this website as up to date and complete as possible, it cannot guarantee the accuracy, validity, completeness, or relevance of the information on this website or hyperlinked websites. The Programme Office accepts no liability in this respect.
Intellectual property rights
The contents of this website (including texts, photographs, illustrations, graphic material, trade and other names, logos, and product trademarks and service marks) may not be reproduced, forwarded, distributed, disseminated, or made available – whether for a fee or free of charge – to a third party without the prior explicit written consent of the Zuid-Limburg Bereikbaar Programme Office. The content of this website, on which the Zuid-Limburg Bereikbaar Programme Office has placed one or more social share buttons, may be forwarded by the user of this website for private, non-commercial purposes.
Click behaviour and cookies
Click behaviour and cookies on the website
Click behaviour in newsletters
The Zuid-Limburg Bereikbaar Programme Office collects anonymized data on the use of the newsletters by its subscribers. We have a legitimate interest in doing this because we want to send our subscribers newsletters that work properly from a technical point of view and are as interesting as possible in terms of their content. If you subscribe to the newsletter, we will therefore keep track of your opening and clicking behaviour within the newsletter in an anonymous form. We do this exclusively for our own statistical purposes. This information is made visible to us in the form of percentages and averages. From this anonymized information, we can determine whether we should improve the functionality of the newsletter, how many subscribers read our newsletter, which news items are popular with our subscribers, and whether we can possibly send more interesting content. This data cannot be traced back to specific subscribers. As a result, we do not look specifically at what you find interesting in our newsletter and will not send you personalized content based on this information. This is only general information about our newsletters.
At the bottom of each newsletter, you will find a link to unsubscribe at any time.
*Zuid-Limburg Bereikbaar’s newsletters are only available in Dutch.
Last edited: 21 March 2022