"Prepare your order at our service location during rush hour and depart later"

Laudy is a healthy construction company based in Limburg. In the past two years, the work processes have been harmonized and new ICT systems have been implemented. Maastricht Bereikbaar joined this process in order to help find solutions, to share experiences, and to see where logistics could be made even more efficient.

The company has been in existence for over 165 years and specializes in the development, construction, maintenance, and restoration of high-end properties. Laudy believes that being able to continue to live and work healthily is an essential pay of ensuring good quality of life. It lays the foundation for the future of Limburg. With innovative services and products, the company wants to contribute to the best possible conditions for people, the environment, and society.

Fewer trips

Laudy has a total of 23 company vans. Of these, the service vans cover by far the most kilometres. They mainly drive through Central and South Limburg to carry out maintenance work for various regular clients with Laudy as their structural partner. In order to save time and kilometres, the service engineers involved have tablets for receiving and processing the order forms. ‘Driving less and spending fewer hours on the road saves time and is good for the environment. This forms part of our policy in which CSR, sustainability, and innovation play an important role,’ explains deputy manager Rob Salden.  

Fewer stopovers

‘The servicemen would first collect a paperwork slip that had to be returned after the job was completed. We realized that this was an inefficient way to work, so we made the work slips digital and ensured that they are always available on a tablet. Collecting and returning papers is no longer necessary, which results in fewer stopovers.’   

Not everything can be scheduled

According to facilities manager Jan Muyres, ‘The tablets have made everything a lot more organized, as it's easier to schedule logical work sequences. But it's impossible to schedule all trips. That's only possible for maintenance work that has been scheduled in advance. Of course, unexpected things do happen, but we are able to respond to that in the interests of our clients.’

Appointments with clients

Laudy worked with Maastricht Bereikbaar to change the working hours of the servicemen to avoid driving during rush hour. In practice this was a difficult task, because the servicemen are often bound by the working hours of our clients. ‘With some logical thinking, we can already avoid many of the rush-hour trips. Everyone knows that you can best avoid driving to Maastricht between 8:00 AM and 9:30 AM. So, we simply plan a different route or prepare for the job at the service location and leave later.’

Agreements with suppliers

Another measure that was implemented to reduce the driving hours of the servicemen was to make agreements with our regular suppliers and clients. ‘The servicemen used to regularly drive to the wholesaler when they needed materials for a job,' Rob explains. ‘But we've reduced these trips by better preparing, scheduling, and bundling the work. We've also made agreements with our clients about clustering work and asked our suppliers to combine multiple deliveries. This simply means that we have more structure and fewer trips.’